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One Crisis Away โ€” Homeless Services Network of Central Florida
Homelessness Cost Calculator | HSN

๐Ÿ’ฐ Homelessness Cost Calculator

ROI ToolFL507 CoC

The Economic Case for Ending Homelessness

Research consistently shows that housing homeless individuals costs less than leaving them on the street. Emergency services, hospitalizations, incarceration, and crisis interventions create a public cost of $30,000โ€“$50,000 per person per year for unsheltered individuals. Permanent supportive housing costs $12,000โ€“$20,000 per year โ€” a fraction of crisis costs. Use this tool to estimate ROI for advocacy and grant applications.

๐Ÿš๏ธ Unsheltered / Crisis System Cost

Average: 6โ€“12 visits/year for chronically homeless (Culhane 2002, Tsemberis 2004)
National average: $1,500โ€“$3,000 per visit
Avg: 30โ€“60 days/year for unsheltered (Cunningham 2006)
National avg: $80โ€“$200/day depending on jurisdiction
Avg: 4โ€“8 inpatient days/year (CSH 2012)
National avg: $2,000โ€“$4,000/day (CMS 2022)
Police, detox, shelter, social workers, sheltered ES

๐Ÿ  Housed (PSH/RRH) Cost

FL507 average: $800/mo = $9,600/yr for RRH
PSH: $6,000โ€“$10,000/yr; RRH: $2,000โ€“$4,000/yr
Mental health, substance use, employment services
Housing reduces ER by 60โ€“80% (Larimer 2009 HF study)
Incarceration drops 60โ€“90% after housing (Tsemberis 2004)
Hospital use drops 60โ€“80% post-housing (Sadowski 2009)
Annual Public Cost: Unsheltered
$42,840
โ†’
Annual Public Cost: Housed
$20,160
=
Annual Net Savings
$22,680
per person housed
112%
Return on Investment
(savings รท housing cost)
$226,800
10-Year Savings
(per person)
$22.7M
10-Year Savings
(100 people housed)

Annual Cost Comparison: Public Cost per Person

Cost CategoryUnshelteredHoused (PSH/RRH)Reduction

Research Basis

Culhane, Metraux & Hadley (2002): Study of NYC homeless shelter users found those placed in PSH reduced shelter use by 71%, reduced inpatient days by 29%, and achieved net savings of $16,282/person/year after housing costs. Published in Housing Policy Debate.

Larimer et al. (2009): Seattle Housing First study: 95 chronically homeless heavy drinkers housed โ€” median monthly government expenditure fell from $4,066 to $1,492 after 6 months. Net savings of $4M over 2 years for 95 people. JAMA, 301(13), 1349โ€“1357.

Sadowski et al. (2009): Chicago study: housed homeless adults had 29% fewer hospital admissions, 29% fewer hospital days, and 24% fewer ER visits than those receiving usual care. JAMA, 301(17), 1771โ€“1778.

Corporation for Supportive Housing (CSH, 2012): Estimated average cost of homelessness at $30,000โ€“$50,000 per person annually in crisis services when including ER, hospital, jail, shelter, and other costs.

National Alliance to End Homelessness (2023): RRH costs average $4,000โ€“$8,000/year vs. $35,000+/year for unsheltered status. PSH costs $15,000โ€“$25,000/year including subsidy and services.

Default values reflect research consensus ranges. Adjust sliders to reflect local data. Not a substitute for program-specific financial modeling.

Homeless Services Network ยท 142 E Jackson Street, Orlando FL 32801 ยท hsncfl.org ยท Cost data based on published research
Housing Gap Visualizer | HSN

๐Ÿ“Š Housing Gap Visualizer

8 MetrosAffordable Housing Data
Metro Explorer
Side-by-Side Comparison
FL507 Deep Dive

Affordable Housing Gap: 8 Metro Areas

MetroPIT CountAffordable Units AvailableShortageVacancy Rate (low income)Median Rent (1BR)
Sources: HUD PIT 2023, NLIHC Out of Reach 2023, CoC APR data. Affordable defined as โ‰ค30% of income for households at 30% AMI.

Shortage Comparison (Visual)

FL507 โ€” Central Florida CoC (Orange, Seminole, Osceola Counties) ยท Lead Agency: Homeless Services Network (HSN) ยท 2023 PIT Count

FL507 Housing System at a Glance

3,010
2023 PIT Count (sheltered + unsheltered)
1,285
PSH Beds (HIC 2023)
542
RRH Units Active (APR 2023)
$1,650
Median 1BR Rent, Orlando MSA (2023)

System Capacity vs. Need

People Homeless (PIT)
3,010
Emergency Shelter Beds
~1,650
PSH Beds (HIC)
1,285
RRH Units
542
Affordable Units Avail. (30% AMI)
~370

The Gap: In 2023, there were approximately 28 affordable units available for every 100 extremely low-income renters in the Orlando MSA (NLIHC Out of Reach 2023). Orange County's median rent of $1,650/month for a 1-bedroom requires an annual income of $66,000 to meet the 30% affordability standard โ€” roughly 4ร— the income of most housing program participants at program exit.

PSH Waitlist: FL507 maintains a CE waitlist for PSH. As of early 2024, PSH waitlist times exceeded 18 months for many chronically homeless individuals. RRH placements average 45 days from enrollment to move-in when units are available.

Rent Burden: What It Takes to Afford a 1BR in FL507

Required hourly wage
$31.73/hr (to afford $1,650/mo)
Florida minimum wage (2024)
$12/hr
SSI monthly income
~$943/mo (2024)
30% AMI annual income (1-person)
$22,600/yr
NLIHC Out of Reach 2023; HUD FY2023 AMI for Orlando-Kissimmee-Sanford MSA; FL Dept. of Economic Opportunity.
Homeless Services Network ยท 142 E Jackson Street, Orlando FL 32801 ยท hsncfl.org ยท Data: HUD PIT 2023, NLIHC 2023, HUD HIC 2023
Myth vs. Reality โ€” HSN FL507
0/0 revealed

Understanding the facts about homelessness matters. Misconceptions drive bad policy and harmful attitudes. Each card below presents a common myth โ€” click to flip it and see what research and data actually show. Sources include HUD, NAEH, Urban Institute, and peer-reviewed research.

Homeless Services Network of Central Florida  |  142 E Jackson St, Orlando FL 32801  |  (407) 893-0133  |  hsncfl.org
Cardboard Stories Digital Archive โ€” HSN FL507

Cardboard Stories Digital Archive

First-person accounts from people who've experienced homelessness

Extending the impact of our Rethink Homelessness campaign

๐Ÿ” Search & Filter Stories

Search by name, headline, or keywords:
Filter by Population:

About This Archive

The Cardboard Stories Digital Archive extends our Rethink Homelessness campaign by preserving and sharing first-person narratives from individuals and families who have experienced homelessness. These stories humanize the crisis, challenge stereotypes, and demonstrate the diversity of experiences that lead to housing instability.

Each story is shared with consent and permission. Names and identifying details may be modified to protect privacy. These accounts represent hundreds of thousands of Americans experiencing homelessness โ€” each with unique circumstances, dignity, and agency in their own lives.

How to use this archive: Share individual stories in presentations, training, media outreach, and community education. Use filters to find stories relevant to your audience. Every story is an opportunity to shift perspective and drive policy change.

FL507 Homelessness Counter โ€” HSN
HSN โ€” FL507 CoC
Homeless Services Network of Central Florida
Live Estimate
FL507 ยท Orange, Osceola & Seminole Counties

Right now, โ€” people
have no place to call home.

This counter estimates the number of people experiencing homelessness in the FL507 Continuum of Care at this moment, based on HUD Point-in-Time Count data and annualized system flow rates.

โ†‘ updated
Estimated people experiencing homelessness โ€” FL507 โ€” right now
โ€”
people without stable housing in Orange, Osceola & Seminole Counties
Including unsheltered, emergency shelter, transitional housing, and safe haven
Initializingโ€ฆ
Breakdown by population
Where people are tonight
Context & scale
1 in 470
Orange County residents
Experiencing homelessness on any given night โ€” roughly a sold-out Dr. Phillips Center performance, every single night.
$40,000+
Annual cost per unsheltered person
ER visits, jail, hospitalization, and emergency services cost more than housing โ€” while leaving the crisis unresolved.
$12,000
Annual cost of permanent supportive housing
PSH costs roughly 70% less than crisis-driven responses โ€” and produces lasting, stable outcomes.
55%
Are unsheltered tonight
Sleeping outside, in cars, or places not meant for habitation. Florida's climate masks but doesn't eliminate the danger.
1 in 5
Are children under 18
Children experiencing homelessness face higher rates of developmental delays, school instability, and long-term health impacts.
78%
Became homeless locally
Nearly 8 in 10 people in FL507 lost housing right here in Central Florida โ€” they are our neighbors, not arrivals from elsewhere.
โ–ธ Methodology & data sources

The primary counter uses FL507's 2023 HUD Point-in-Time (PIT) Count as its baseline population estimate (2,341). The PIT Count is conducted on a single night each January and captures sheltered and unsheltered homelessness across Orange, Osceola, and Seminole Counties.

The counter adds a slow drift using annualized system flow data: approximately 8,500โ€“9,200 individuals enter and exit homelessness in FL507 each year, producing an estimated net flux of roughly 1 person every 58 minutes. The counter is seeded with the PIT baseline and increments slowly to simulate ongoing flow โ€” it is an educational estimate, not a live database query.

Population breakdowns derive from FL507 PIT 2023 subpopulation data and HSN HMIS annual reporting. Location data reflects the HUD Housing Inventory Count (HIC) 2023 for FL507. Sources: FL507 PIT Count 2023 ยท HUD HIC 2023 ยท HSN HMIS Annual Report 2023 ยท HUD AHAR 2023.

Homeless Services Network of Central Florida  ยท  142 E Jackson St, Orlando FL 32801  ยท  (407) 893-0133  ยท  hsncfl.org
Counter is an educational estimate based on FL507 PIT Count 2023. Not a live database.
What $1 Does โ€” HSN FL507
HSN โ€” FL507 CoC
Homeless Services Network of Central Florida
FL507 CoC ยท Fund Allocation Explainer

What does $1 do
when it fights homelessness?

Every dollar invested in the FL507 Continuum of Care gets put to work. Here's exactly how CoC funding is allocated โ€” and what it buys for people experiencing homelessness in Central Florida.

Choose an amount to explore
$1.00
of CoC funding allocated across FL507 programs
What the full FL507 budget buys
๐Ÿ 
~190
Permanent supportive housing units funded
PSH at ~$12,000/year per unit, the system's most cost-effective long-term intervention.
โšก
~280
Rapid rehousing placements per year
Short-term rental assistance + case management getting people housed quickly.
๐Ÿ‘ฅ
~1,400
People receiving case management
Housing stability support, benefits navigation, and service coordination.
๐Ÿ”
~3,200
Outreach contacts made
Street and community outreach connecting unsheltered individuals to the CoC system.
Your $1 in real terms
$1 sounds small โ€” but multiply it by the thousands of community members, donors, and advocates who show up, and it becomes the system. Here's what your contribution translates to at scale:
โ–ธ Methodology & data sources

Allocation percentages are derived from FL507's HUD CoC Program grant portfolio and HSN's consolidated budget reporting. The FL507 CoC receives approximately $8.2M annually in HUD CoC Program funding, supplemented by ESG, state, and local match. Allocation categories reflect how CoC Program dollars are distributed across project types per HUD grant requirements.

Unit and caseload figures use HUD-reported per-unit cost benchmarks: PSH ~$12,000/yr, RRH ~$8,500/yr (rental assistance + services), case management ~$2,800/person/yr, outreach ~$1,100/contact. These are national benchmarks adjusted for Central Florida market conditions. Admin cap reflects HUD's 10% administrative cost limit on CoC Program grants.

Sources: FL507 CoC Application FY2023 ยท HUD CoC Program NOFA 2023 ยท HSN Annual Budget Summary 2023 ยท HUD Cost Studies: PSH, RRH, and CE Programs.

Homeless Services Network of Central Florida  ยท  142 E Jackson St, Orlando FL 32801  ยท  (407) 893-0133  ยท  hsncfl.org
A Day in the Life โ€” HSN FL507
HSN โ€” FL507 CoC
Homeless Services Network of Central Florida
Interactive Narrative ยท FL507 CoC

A Day in the Life

What does it actually feel like to navigate homelessness in Central Florida? Walk through a single day in someone else's shoes โ€” and see firsthand how the system works, where it helps, and where it fails.

Choose a person to follow
๐ŸŽ–๏ธ
Marcus
Veteran ยท Age 52
Two tours in Iraq. PTSD diagnosis. Lost his job and apartment eight months ago. Has been sleeping in his car near Semoran Blvd.
๐Ÿ’œ
Destiny
DV Survivor ยท Age 31
Left an abusive relationship three weeks ago with her two kids. Has been staying in her car and a friend's living room. Her protective order expires next week.
๐ŸŽ“
Jerome
Youth ยท Age 20
Aged out of foster care at 18. Has been couch-surfing for two years. His last option just told him he has to leave by the end of the week.
About these stories: These narratives are composite profiles based on real FL507 client journeys, HSN outreach worker accounts, and documented system barriers. Names are fictional. The barriers, wait times, requirements, and system responses are real. Each path includes decision points that reflect genuine choices people face โ€” and their consequences.
Homeless Services Network of Central Florida  ยท  142 E Jackson St, Orlando FL 32801  ยท  (407) 893-0133  ยท  hsncfl.org
Path to Housing โ€” HSN FL507
HSN โ€” FL507 CoC
Homeless Services Network of Central Florida
FL507 CoC ยท System Navigation Guide

The Path to Housing
in Central Florida

From street to stable housing, the FL507 system involves dozens of steps, multiple agencies, and real barriers at every stage. This interactive map shows the full journey โ€” click any step to see what it involves, who does it, and what gets in the way.

Track:
Outreach / Entry
Assessment
Matching
Housing Placement
Stabilization
Homeless Services Network of Central Florida  ยท  142 E Jackson St, Orlando FL 32801  ยท  (407) 893-0133  ยท  hsncfl.org
Your Share of the Cost โ€” HSN FL507
HSN โ€” FL507 CoC
Homeless Services Network of Central Florida
FL507 CoC ยท Taxpayer Cost Calculator

What does homelessness
actually cost you?

Every taxpayer in Central Florida is already paying for homelessness โ€” through emergency rooms, jails, and crisis response. Here's your personal share of the cost, and what housing would cost instead.

Tell us about yourself
Used to estimate your effective tax contribution
$
For property tax estimate (leave 0 if renting)
$
Affects federal & state tax calculations
Affects property tax millage rate
Privacy note: All calculations happen in your browser. No data is sent anywhere. These are estimates using publicly available tax rates and federal CoC funding allocation formulas.
Your estimated annual share
๐Ÿš๏ธ
Current cost of homelessness (crisis response)
โ€”
your estimated annual share
๐Ÿ 
Cost of housing solutions (prevention & PSH)
โ€”
your estimated annual share
Crisis response vs. housing solutions โ€” your share
The same taxpayer. Two different approaches. One costs far more and doesn't solve the problem.
๐Ÿ’ก
Enter your information above to see your personalized comparison.
What your housing investment actually funds
Your share of FL507's housing programs funds real services for real people in Central Florida.
The 10-year picture
Cumulative cost difference over a decade โ€” assuming current homelessness levels remain constant without intervention.
โ€”
Your 10-year share of crisis response costs
โ€”
Your 10-year share of housing solution costs
Your 10-year savings with housing-first approach
โ€”
Per taxpayer. Multiply by Orange County's 600,000+ taxpaying households for the full community impact.
โ–ธ Methodology & data sources

Crisis response costs are estimated from published research on the per-person annual cost of unsheltered homelessness: ER visits (~$2,500/yr average), jail/incarceration (~$6,800/yr), hospitalization (~$4,200/yr), and other emergency services (~$1,800/yr), totaling approximately $40,000 per unsheltered person per year (Larimer et al., JAMA 2009; CSH Cost Offset Study 2012; NAEH 2023). These costs are distributed across Orange County's estimated 420,000 tax-paying households and weighted by income and property tax contribution.

Housing solution costs use FL507's actual per-unit program costs: Permanent Supportive Housing (~$12,000/year), Rapid Rehousing (~$8,500/year), and CoC administrative and outreach costs. Total FL507 CoC Program budget: ~$8.2M annually from HUD, matched by state and local funds. Taxpayer share is calculated using each county's property tax millage rate (Orange: 6.4483 mills, Osceola: 6.9 mills, Seminole: 5.4 mills) applied to assessed value, plus estimated federal tax contribution to HUD CoC Program allocation.

Property taxes: Florida homestead exemption of $50,000 applied to owner-occupied homes. Federal contribution calculated as estimated income tax liability ร— HUD's share of federal discretionary spending (~0.31%). All figures are estimates for illustrative purposes.

Sources: Larimer et al., JAMA 2009 ยท CSH Cost Offset Study 2012 ยท NAEH Annual Report 2023 ยท HUD FY2023 Budget ยท Orange/Osceola/Seminole County Property Appraiser ยท FL507 CoC Application FY2023.

Homeless Services Network of Central Florida  ยท  142 E Jackson St, Orlando FL 32801  ยท  (407) 893-0133  ยท  hsncfl.org
What Housing Would Cost Here โ€” HSN FL507
HSN โ€” FL507 CoC
Homeless Services Network of Central Florida
FL507 CoC ยท Housing Affordability Explorer

What does housing actually
cost here?

Rent in Central Florida has surged past what most working people can afford. Explore the real rent burden by neighborhood โ€” and see exactly how far wages fall short.

Select a neighborhood or area
Select a neighborhood below to see current median rents, the income required to afford them, and how common local wages compare to what's needed. Data is from NLIHC Out of Reach 2024, Zillow Rent Index, and Orange County Housing Authority.
Household income profile
Or use a preset below
$
Affects affordability threshold
Common income levels:
Monthly rent gap
Select a neighborhood above
โ€”
select a neighborhood to see your gap
Housing cost burden
The 30% rule: housing is considered "affordable" when it costs no more than 30% of gross income. At 50%+, it's considered severely cost-burdened.
30% (affordable)
50% (severe)
โ€”
0% of income 50% 100%+
Can common FL507 jobs afford this neighborhood?
See whether workers in common Central Florida occupations can afford a 1BR apartment in the selected neighborhood.
Housing supply in this area
Available affordable units vs. the number of households who need them.
What FL507's housing programs do in communities like this
โšก
Rapid Rehousing (RRH)
Short-term rental assistance (3โ€“12 months) bridges the gap for people who have income but can't afford first/last/deposit. FL507's RRH programs work with local landlords to place people quickly โ€” including in neighborhoods like this one.
๐Ÿ 
Permanent Supportive Housing (PSH)
For people with disabilities or chronic barriers, PSH provides housing at 30% of income regardless of market rate. Subsidies make up the difference โ€” turning unaffordable units into stable homes.
๐Ÿ”’
Eviction Prevention
Emergency rental assistance stops the cycle before it starts. Keeping a housed family in their unit costs far less than re-housing them after eviction โ€” and avoids the trauma of displacement, especially for children.
๐Ÿ—๏ธ
Affordable Housing Development
FL507 advocates for increased Low-Income Housing Tax Credit (LIHTC) development across Orange, Osceola, and Seminole Counties. Every new affordable unit is a family that never enters the homeless system.
โ–ธ Methodology & data sources

Rent data is sourced from NLIHC Out of Reach 2024, Zillow Rent Index Q1 2024, and Orange County Housing Authority fair market rent schedules. Neighborhood-level data represents median asking rents for the ZIP code cluster associated with each area.

Income-to-rent affordability uses the standard HUD definition: housing is affordable when total housing costs (rent + utilities) do not exceed 30% of gross household income. "Severely cost-burdened" is defined as 50%+ of gross income spent on housing. Income needed for affordability is calculated as: (monthly rent + estimated utilities) / 0.30 ร— 12.

Wage data is from Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS) 2023, Orlando-Kissimmee-Sanford MSA. Housing inventory figures use Orange County property appraiser data, HUD LIHTC database, and Orange County Housing Authority Section 8 inventory as of 2024.

Sources: NLIHC Out of Reach 2024 ยท Zillow Rent Index Q1 2024 ยท BLS OEWS 2023 ยท HUD FMR 2024 ยท Orange County Housing Authority ยท HUD LIHTC Database.

Homeless Services Network of Central Florida  ยท  142 E Jackson St, Orlando FL 32801  ยท  (407) 893-0133  ยท  hsncfl.org
Community Impact Map โ€” HSN FL507
HSN โ€” FL507 CoC
Homeless Services Network of Central Florida
FL507 CoC ยท Geographic Data Explorer

The Community Impact Map

Where is homelessness concentrated in Central Florida? Where are services located? Where are the gaps? This map shows the geography of need and response across Orange, Osceola, and Seminole Counties.

Show:
Showing 0 locations
ORANGE COUNTY OSCEOLA COUNTY SEMINOLE
FL507 System summary
47
CoC partner agencies
Across Orange, Osceola, and Seminole Counties, providing shelter, housing, outreach, case management, and supportive services.
18
Coordinated Entry access points
Designated locations where anyone can connect with the FL507 housing matching system. Distributed unevenly โ€” Osceola and Seminole have fewer access points relative to need.
~1,900
PSH and RRH units funded
Permanent supportive housing and rapid rehousing slots across FL507. Far short of the estimated 5,600+ units needed to close the affordability gap.
640
Emergency shelter beds
For a nightly unsheltered population of ~1,287. System turns away approximately 200 people per night during peak periods.
8
Street outreach teams
Covering Orange, Osceola, and Seminole Counties. Teams operate 5โ€“7 days/week with varying hours โ€” coverage gaps exist especially overnight and in Osceola/Seminole.
$8.2M
Annual HUD CoC budget
FL507's federal CoC Program grant. Supplemented by ESG, state challenge grants, and local match โ€” total system funding approximately $14M annually.
Geographic service gaps โ€” where need exceeds capacity
The FL507 system is not uniformly distributed across its three-county geography. These areas have documented gaps between homeless population concentration and available services:
Osceola County (overall)
540+ homeless
1 emergency shelter (Osceola Council on Aging), limited CE access points, no dedicated youth or veteran shelter. Fastest-growing homeless population in FL507.
Pine Hills / West Orange
High concentration
High density of cost-burdened and doubled-up households. Limited walk-in service sites. Primary reliance on mobile outreach teams.
Seminole County
No year-round shelter
Zero year-round emergency shelter beds within county lines. Homeless individuals must travel to Orange County for overnight services โ€” a significant barrier without transportation.
Poinciana / South Osceola
Service desert
Rapidly growing area with increasing housing instability. No CoC service provider with a physical presence. Nearest emergency services: 18+ miles away in Kissimmee.
East Orange / Bithlo area
Rural isolation
Rural unsheltered population with limited outreach coverage. No public transit connection to downtown services. High vehicle homelessness rate.
Overnight / weekend coverage
System-wide gap
Most CE access points operate Monโ€“Fri business hours. People experiencing a housing crisis Friday evening or Saturday have few options until Monday morning.
Homeless Services Network of Central Florida  ยท  142 E Jackson St, Orlando FL 32801  ยท  (407) 893-0133  ยท  hsncfl.org
The Business Case for Housing โ€” HSN FL507
HSN โ€” FL507 CoC
Homeless Services Network of Central Florida
FL507 CoC ยท Business & Employer Advocacy Tool

The business case
for solving homelessness

Housing instability costs employers, chambers, healthcare systems, and local government more than solutions do. Here's how to make that case โ€” tailored to your audience.

Who are you talking to?
Configure your scenario
Your organization or client size
Affects absenteeism and turnover estimates
For turnover cost calculations
$
Industry average pre-filled
%
Key arguments for this audience
๐Ÿ“‹ Ready-to-use talking points
โ–ธ Methodology & data sources

Workforce and productivity figures use Society for Human Resource Management (SHRM) research on housing instability and employee performance. Turnover cost estimate (33% of annual salary) from SHRM 2022. Absenteeism premium for housing-unstable employees: 4.3 additional days/year (Urban Institute 2021). Presenteeism productivity loss: 18% reduction on affected days (Journal of Occupational Health Psychology 2020).

Healthcare cost offsets: JAMA 2009 (Larimer et al.) โ€” 60% reduction in inpatient hospital days; CSH Cost Offset Study 2012 โ€” $2,449/person/year reduction in ER costs after PSH placement. Emergency response costs from NAEH 2023 system cost analysis. Property value impact: 2โ€“4% within 500 feet of visible encampments; foot traffic reduction estimate 12โ€“18% (Urban Land Institute 2022). Tourism data: Orange County Convention & Visitors Bureau 2023 annual report.

Retail & small business track: Shrinkage and homelessness priority data from NRF 2023 National Retail Security Survey (177 major retailers, $1.6T in annual sales, conducted in partnership with Loss Prevention Research Council). External theft share of shrinkage: NRF 2023. Private security cost examples: BusinessDen investigative report, Denver, March 2023 (on-record business owners citing $160K and $500K annual private security costs attributable to visible homelessness).

Sources: SHRM Workforce Housing Report 2022 ยท Urban Institute 2021 ยท JAMA 2009 ยท CSH 2012 ยท NAEH 2023 ยท Urban Land Institute 2022 ยท OCVB 2023 ยท BLS JOLTS 2023 ยท NRF National Retail Security Survey 2023 ยท BusinessDen 2023.

Homeless Services Network of Central Florida  ยท  142 E Jackson St, Orlando FL 32801  ยท  (407) 893-0133  ยท  hsncfl.org
Client Search Before You Create โ€” HSN HMIS
HSN โ€” FL507 HMIS
ClientTrack ยท Homeless Services Network of Central Florida
HMIS Job Aid

Search First.
Create Never โ€” Until You're Sure.

Before entering a new client record in ClientTrack, you must search the system. Creating a duplicate record wastes time, corrupts data quality scores, and makes it impossible to track a client's real history across the CoC.

๐Ÿ”
Search before
you create.
Every. Single. Time.
โš  Why duplicates are a serious problem
Every duplicate client record in ClientTrack means a person's real service history is split across two or more records โ€” case managers can't see the full picture, HUD reporting pulls incomplete data, and the CoC's data quality score drops. FL507's HMIS data quality score directly affects HUD grant renewal. A single worker creating duplicates can affect funding for the entire system.
Search methods โ€” use in this order
Method When to use How to search in ClientTrack Priority
SSN (last 4 digits)
Most reliable unique identifier
Whenever client can provide their SSN or last 4 digits Clients โ†’ Search โ†’ Enter last 4 SSN in "SSN" field โ†’ Search All Agencies Best
Full Name + Date of Birth
Second most reliable combination
When SSN is unavailable or client doesn't know it Clients โ†’ Search โ†’ Enter Last Name, First Name, DOB โ†’ Search All Agencies Best
Last Name + DOB only
Use when first name may have changed or is uncertain
Name change, nickname, goes by middle name, or name is uncertain Clients โ†’ Search โ†’ Last Name + DOB only, leave First Name blank โ†’ Search All Agencies Good
First Name + DOB only
For common last names or name uncertainty
Client only knows first name, or last name is very common (Smith, Johnson) Clients โ†’ Search โ†’ First Name + DOB only โ†’ Search All Agencies Good
Soundex / Approximate Name
Catches spelling variations
Name may be spelled differently across records (Jonson / Johnson, Maria / Marya) Clients โ†’ Search โ†’ Check "Soundex" box โ†’ Enter name โ†’ Search All Agencies Good
Name only (broad)
Last resort โ€” returns many results
Only when all other methods return nothing and you have no DOB or SSN Clients โ†’ Search โ†’ Last Name only โ†’ Search All Agencies โ†’ Review results carefully Last resort
Step-by-step: searching in ClientTrack
1
Open the Client Search screen Navigation

From the ClientTrack home screen: Clients โ†’ Search Clients. Do NOT click "Add Client" first. Always search before you add.

ClientTrack โ€” Homeless Services Network of Central Florida
CLIENTS MENU
๐Ÿ” Search Clients โ† START HERE
+ Add New Client โ† NOT YET
2
Enter search criteria โ€” use your best identifier first Data entry

Enter as much as you know. Always check "Search All Agencies" โ€” clients may have records at other FL507 partner agencies you wouldn't otherwise see.

Start with SSN (last 4) + DOB if available. If not, use Last Name + First Name + DOB.

Search Clients
Last Name
First Name
Date of Birth
SSN (last 4)
Search Scope
3
Review results carefully Critical step

Review ALL results, not just the first one. Look for: same or similar name, same or close DOB, same SSN last 4, same agency history.

A possible match is not a definite match. Verify with the client before linking records.

Search Results โ€” 3 records found
Thompson, Marcus
03/14/1971
XXX-XX-7842
Coalition for the Homeless
โœ“ Match
Thompson, Marcus A.
03/14/1971
XXX-XX-7842
Pathways to Care
โš  Possible duplicate
Thompson, Michael
04/22/1969
XXX-XX-3317
Harbor House
Different person
4
If you find a match โ€” open the existing record Correct action

Click the existing client record to open it. Verify the identity with the client (confirm name, DOB, last 4 SSN). If confirmed: use this record. Add your program enrollment to the existing client โ€” do not create a new one.

Update any outdated fields (phone number, address, emergency contact) while you're in the record.

5
If you find a possible duplicate โ€” do not merge yourself Escalate

If you see two records that appear to be the same person (same name, same DOB, same SSN), do not merge them yourself unless you have been trained and authorized to do so.

Contact your HMIS lead or the HSN HMIS team at hmis@hsncfl.org. Note both client IDs in your message. Use the existing record for your enrollment while the merge is processed.

6
If no match is found โ€” now you may create Last resort

Only after exhausting at least two search methods with no results should you create a new client record. Before creating, try one more search with a name variation or alternative spelling.

When creating: enter as complete a record as possible. SSN (or "Client Doesn't Know" / "Client Refused"), full DOB, full legal name. Incomplete records at creation become data quality problems later.

Search decision guide
๐Ÿ” What to do based on what you find
Situation
Results show a record with exact same name + DOB + SSN last 4
Results show a record with same name + DOB, different agency
Results show similar but not identical name (spelling variation)
Results show same name but different DOB or SSN
No results after two search methods
Action
โœ“ Open the record, verify with client, enroll in your program. Do NOT create.
โœ“ Likely same person. Open record, verify with client, enroll if confirmed. Flag possible duplicate to HMIS lead.
โš  Ask client: "Have you received services at [agency]?" If yes โ†’ use that record. If no โ†’ create new, note possible duplicate.
Likely different person. Verify with client before assuming. If confirmed different โ†’ create new record.
โœ“ You may now create a new client record. Enter all data as completely as possible.
Duplicate records โ€” do's and don'ts
โœ“ Do
โœ“Search before every new enrollment, even for clients you think you know
โœ“Select "Search All Agencies" every time
โœ“Verify identity with the client before using an existing record
โœ“Update outdated contact info when you open an existing record
โœ“Contact your HMIS lead when you find a suspected duplicate
โœ“Note both client IDs when reporting a suspected duplicate
โœ“Try at least two search methods before creating a new record
โœ— Don't
โœ—Click "Add New Client" before searching
โœ—Create a new record because "it's faster"
โœ—Search only within your own agency's records
โœ—Assume similar names are the same person without verifying
โœ—Merge duplicate records yourself without authorization
โœ—Leave the SSN field blank when the client knows it
โœ—Ignore a search result just because it's from another agency
๐Ÿ“‹

The golden rule of HMIS data entry

One real person = one client record. Every time a worker creates a duplicate instead of searching, they make it harder to see that person's real history, harder to track their outcomes, and harder for the CoC to report accurately to HUD. Data quality isn't paperwork โ€” it's the foundation of every funding decision FL507 makes.

Exit Destination Quick Reference โ€” HSN HMIS
HSN โ€” FL507 HMIS
ClientTrack ยท Exit Destination Reference
HMIS Job Aid

Exit Destination Quick Reference

Every exit from a program requires a destination code. This is one of the most important fields in HMIS โ€” it tells HUD whether the program worked. Use this reference to find the right code, understand what counts as permanent housing, and avoid the most common exit destination mistakes.

โš ๏ธ

Missing or "Unknown" exit destinations cost FL507 real money

HUD's System Performance Measure 7 (SPM7) measures the percentage of exits to permanent housing destinations. Every "Unknown," blank, or incorrect exit destination lowers FL507's score โ€” which affects CoC grant renewal. One missing destination = one person who "disappeared" from the data. It takes 30 seconds to enter correctly. It takes months to fix in a HUD report.

79%
FL507's current SPM7 rate โ€” exits to permanent housing destinations
~8%
of FL507 exits currently recorded as "Unknown" or blank โ€” all avoidable
Every 1%
improvement in permanent housing exit rate = stronger HUD score = more funding
All exit destination codes โ€” click any card for details
Showing 0 destinations
Decision guide โ€” "Where did they go?"

๐ŸŒณ Follow the branches to find the right code

Did the client move into a place they own, rent, or have a permanent right to stay?
โ†’Yes, they signed a lease or own the unit โ†’ Permanent housing destinations (206, 207, 225, 302, 327, 329, 332, 426, 427)
โ†’No โ†’ Continue below
Are they moving in with family or friends?
โ†’Temporarily (not their own lease) โ†’ Code 312 (Staying/Staying with family, temporary) or 313 (with friends, temporary)
โ†’Permanently (on the lease, long-term arrangement) โ†’ Code 327 (Staying with family, permanent) or 329 (with friends, permanent)
Are they going to a shelter, transitional housing, or another CoC program?
โ†’Emergency shelter โ†’ Code 101
โ†’Safe haven โ†’ Code 118
โ†’Transitional housing โ†’ Code 302 (if they have a lease) or 205 (transitional housing for homeless)
โ†’Another PSH program โ†’ Code 426 or 427
Are they going to an institution (hospital, jail, treatment)?
โ†’Hospital or medical โ†’ Code 206 (if PSH) or 215 (long-term care) or 225 (hospital/medical non-housing)
โ†’Jail/prison โ†’ Code 207
โ†’Substance use treatment โ†’ Code 204
โ†’Psychiatric facility โ†’ Code 210
โ†’Foster care (youth) โ†’ Code 215
Did the client die, disengage, or is their location unknown?
โ†’Deceased โ†’ Code 24
โ†’Cannot locate / no contact โ†’ Code 30 (No exit interview completed) โ€” only use when truly impossible to reach
โ†’Client refused to say โ†’ Code 8 (Client refused)
โ†’Unsheltered / street โ†’ Code 16
Most common exit destination mistakes
Exit Destination Training Simulator โ€” HSN HMIS
HSN โ€” FL507 HMIS
ClientTrack ยท Exit Destination Training
Training Simulator

Exit Destination Training Simulator

Read each scenario, choose the correct exit destination code, and get immediate feedback. 12 real-world scenarios covering the codes case managers get wrong most often.

Question 1 of 12
Score: 0 / 0
HMIS Data Quality Explainer โ€” HSN FL507
HSN โ€” FL507 HMIS
ClientTrack ยท Data Quality Training
DQ Explainer

Your data entry matters more
than you think

Every field you fill in โ€” or skip โ€” in ClientTrack shows up in FL507's monthly data quality report and HUD's annual System Performance Measures. Here's the direct line between what you type and what FL507 gets funded to do.

The chain from your keyboard to FL507's funding
โŒจ๏ธ
You enter data in ClientTrack
During intake, enrollment, and exit
โ†’
๐Ÿ“Š
HMIS compiles monthly DQ report
Missing fields, errors, unknowns flagged
โ†’
๐Ÿ“‹
Annual APR submitted to HUD
Program-level performance data
โ†’
๐Ÿ“ˆ
HUD scores FL507's SPMs
System Performance Measures 1โ€“7
โ†’
๐Ÿ’ฐ
CoC NOFA score affects grant renewal
$8.2M+ in annual HUD funding
320+
Active HMIS users across FL507 โ€” every one affects the data
~8%
of FL507 exits currently recorded as Unknown or blank โ€” all preventable
$8.2M
Annual HUD CoC budget at stake โ€” data quality is part of every renewal score
Key data quality metrics โ€” click any to learn more
From intake to HUD report: what happens to your data
๐Ÿ“ Follow a single client record through the system
1
Day 1: Intake & enrollment in ClientTrack
You complete the intake form: name, DOB, SSN (or refusal/unknown), race, ethnicity, veteran status, disability, prior living situation. Each field has a HUD data element number. Missing fields = data quality errors.
HUD elements: 3.01 Name ยท 3.02 SSN ยท 3.03 DOB ยท 3.04 Race/Ethnicity ยท 3.06 Veteran Status ยท 3.08 Disability ยท 3.917 Prior Living Situation
2
During enrollment: income, benefits, housing updates
Income and benefits must be assessed at program entry and updated at annual assessment and exit. Stale income data = inaccurate APR reporting = inaccurate picture of whether the program produced economic improvement.
HUD elements: 4.02 Income ยท 4.03 Non-cash Benefits ยท 4.04 Health Insurance ยท Annual assessment required for programs 365+ days
3
Exit: destination, income, housing move-in date
The exit screen is the most important single data entry moment. Exit destination, destination type, and housing move-in date for permanent exits all feed directly into SPM7 (permanent housing exit rate). A blank exit destination = a vanished person in the data.
HUD elements: 3.12 Exit Destination ยท 3.20 Housing Move-In Date (permanent exits) ยท 4.02 Income at exit
4
Monthly: data quality errors appear in DQ report
The HMIS team runs monthly DQ reports showing every error, missing value, and anomaly by agency and by worker. Your agency's DQ score is reviewed by FL507's HMIS Committee. Persistent errors trigger a corrective action plan.
DQ report: missing data rate ยท error rate ยท late entry rate ยท unknown/refused rate by element
5
Annually: APR submitted to HUD via SAGE
Every CoC-funded program submits an Annual Performance Report (APR) via the SAGE system. The APR pulls directly from ClientTrack data. If your data has errors, the APR has errors. HUD reviewers see the APR โ€” and they notice.
SAGE APR: submitted 90 days after program year end ยท reviewed by HUD field office ยท used in competitive grant scoring
6
CoC NOFA: system performance scores determine funding
HUD's annual CoC Notice of Funding Availability (NOFA) scores FL507 on its System Performance Measures. Poor DQ = poor SPM scores = lower NOFA score = risk to grant renewal. The chain runs directly from your data entry to FL507's $8.2M budget.
NOFA scoring: SPM performance ยท DQ rate ยท community need ยท system capacity
The 7 System Performance Measures โ€” and how your data feeds them
HUD uses 7 System Performance Measures (SPMs) to evaluate whether FL507's homelessness response system is working. Every SPM is calculated directly from ClientTrack data. Your data entry choices determine FL507's scores on all 7.
SPM 1
Length of Time Homeless
Average number of days clients spend in emergency shelter or unsheltered homelessness.
Fed by: program enrollment dates ยท prior living situation (3.917) ยท entry/exit dates
SPM 2
Returns to Homelessness
Percentage of clients who return to homelessness within 6 and 24 months of exiting to permanent housing.
Fed by: exit destination codes ยท re-entry enrollment dates ยท housing move-in dates
SPM 3
Number of Homeless Persons
Unduplicated count of persons who accessed CoC-funded programs during the operating year.
Fed by: enrollment records ยท SSN/DOB deduplication ยท duplicate records inflate this count
SPM 4
Employment and Income Growth
Change in earned income and total income from program entry to exit for adults who were homeless at entry.
Fed by: income at entry (4.02) ยท income at exit (4.02) ยท stale or missing income = no SPM4 contribution
SPM 5
Number of Persons Becoming Homeless
Persons who entered CoC programs from a place not meant for habitation or from emergency shelter.
Fed by: prior living situation (3.917) ยท entry into homeless-specific programs
SPM 6
Homeless Prevention and Housing Placement
Number of persons in permanent housing at the end of the operating year who were homeless at entry.
Fed by: enrollment in permanent housing programs ยท housing move-in dates ยท exit destinations
SPM 7 โ˜… Most Critical
Successful Placement in or Retention of Permanent Housing
Percentage of program exits to permanent housing destinations. FL507's most heavily weighted measure in HUD NOFA scoring.
Fed by: exit destination codes ยท housing move-in date ยท program type ยท the single most impactful field for funding
Committee Match Quiz โ€” HSN FL507
Homeless Services Network of Central Florida
๐Ÿ›๏ธ

Find Your Committee Match

The FL507 Continuum of Care depends on advocates, service providers, community members, and people with lived experience serving on its committees and workgroups.

Answer 10 questions about your background and interests to find which CoC committee is the best fit for your involvement.

CoC Governance Board
Policy, funding priorities, NOFO
HMIS Committee
Data quality, system oversight
Coordinated Entry
Access, prioritization, equity
Performance & Evaluation
Outcomes, SPMs, dashboards
Lived Experience Advisory
Peer voice, policy feedback
Youth Subcommittee
Youth services, data, strategy
Veterans Workgroup
VASH, SSVF, functional zero
Communications & Advocacy
Public education, campaigns
Question 1 of 10

Your Committee Matches

Based on your answers, here are the FL507 committees best aligned with your skills and interests.

Homeless Services Network of Central Florida  |  142 E Jackson St, Orlando FL 32801  |  (407) 893-0133  |  hsncfl.org
HUD Data Reference | HSN

๐Ÿ“š HUD Data Reference

HMIS Data Dictionary FY2024
Showing 30 of 30 elements
Homeless Services Network ยท 142 E Jackson Street, Orlando FL 32801 ยท hsncfl.org ยท HUD HMIS Data Standards FY2024
Program Compliance Checker | HSN

โœ… Program Compliance Checker

FL507 CoC 7 Funding Streams
Select a funding program below to view compliance requirements, reporting deadlines, data quality checks, and key resources.
ESGEmergency Solutions Grant
RRHRapid Re-Housing
PSHPermanent Supportive Housing
VASHVA Supportive Housing
PATHProjects for Assist. in Transition
SHPSupportive Housing Program
HOPWAHousing Opps. for Persons w/ AIDS

Emergency Solutions Grant (ESG)

HUD CPD Program ยท Funds street outreach, emergency shelter, homelessness prevention, and rapid re-housing ยท Administered through HUD and state/local grantees

Requirements
Deadlines
Data Quality
Resources
  • REQ
    HMIS Participation: All ESG-funded activities must be entered in HMIS. Street outreach, ES, homelessness prevention, and RRH components all require separate project setups.
  • REQ
    Income Eligibility: Prevention and RRH components require income documentation. Household must be at or below 30% AMI for prevention; "at risk" status must be documented.
  • REQ
    Habitability Standards: All units assisted with ESG rental assistance must meet HUD habitability inspection standards before move-in. Keep inspection records on file.
  • CHK
    CAPER Reporting: Consolidated Annual Performance and Evaluation Report due within 90 days of program year end. Requires HMIS data exports. Low data quality will show in CAPER.
  • CHK
    Matching Requirements: ESG requires 100% match on all grant funds. Document sources of match (in-kind, cash, volunteers). Maintain match ledger throughout the year.
  • CHK
    Coordinated Entry: ESG-funded projects in FL507 must participate in and use the Coordinated Entry system for client referrals and placements.
  • INFO
    HMIS Participation Rate: All projects must achieve 80%+ HMIS participation rate among unduplicated clients served. This is tracked in the APR and CAPER.
  • INFO
    Written Standards: Grantees must adopt written standards for providing ESG assistance. These must align with FL507 CoC policies and HUD minimum standards.
DeadlineReport/ActionStatus
QuarterlyDrawdown from HUD (IDIS)Ongoing
90 days after PY endCAPER submissionAnnual
AnnualAPR via HUD HMIS extractsAnnual
OngoingHMIS entry within 3 days of serviceAlways
AnnualSubrecipient monitoring visitsVaries
AnnualWritten standards review/updateAnnual
  • KEY
    Required UDEs: Name, SSN, DOB, Race, Ethnicity, Gender, Veteran Status, Disabling Condition, Entry/Exit Date, Destination, Relationship to HoH, Prior Living Situation, Housing Move-In Date (RRH).
  • KEY
    Income (4.02): Required at entry AND exit. Must capture all sources. Used in CAPER economic self-sufficiency tables.
  • CHK
    Destination Coding: Exit destination must be recorded within 30 days of exit. Unknown/missing destinations count against the program in SPM Measure 1.
  • CHK
    HMIS Participation Rate: Track monthly. If below 80%, identify which clients are missing and correct before quarter-end reporting.
  • INFO
    DV Data: Domestic violence status (4.06) should be collected but cannot be shared with other programs without consent. Store according to VAWA data standards.
๐Ÿ“„
HUD Exchange ESG Program Page
Program rules, notices, tools
๐Ÿ“Š
CAPER Reporting Guidance
Consolidated Annual Performance Report
๐Ÿ 
HMIS CFL (ClientTrack)
FL507 HMIS system โ€” Eccovia ClientTrack
๐Ÿ“˜
ESG Written Standards Template
HUD template for written standards requirement

Rapid Re-Housing (RRH)

CoC Program / ESG Component ยท Short-term rental assistance + housing stability services ยท Focus: move-in quickly, taper services toward self-sufficiency

Requirements
Deadlines
Data Quality
Resources
  • REQ
    Housing Move-In Date (3.20): Must be entered in HMIS. Entry Date โ‰  Move-In Date. Client may be enrolled for weeks/months before moving in. Missing move-in dates cause major SPM errors.
  • REQ
    Client Choice: RRH must be voluntary. Client must be offered freedom to choose housing location and unit. Document this in case notes.
  • REQ
    Habitability: All units must pass HUD habitability inspection before move-in. Complete Unit Inspection Checklist (HUD-52580) and retain on file.
  • REQ
    Coordinated Entry: In FL507, RRH placements must come through the CE system. Document CE referral and match in the CE Event record.
  • CHK
    Lease Requirements: Client must have a lease in their name (or joint lease). Program cannot be on the lease. Subtenancy agreements are not permitted under CoC RRH.
  • CHK
    Income at Exit: RRH goal is income growth. Document income at entry AND exit. Track progress toward self-sufficiency. APR income tables are reviewed by HUD.
  • INFO
    Subsidy Limit: CoC RRH generally limited to 24 months of rental assistance in a 3-year period, though project-specific limits may apply. ESG RRH limited to 24 months.
DeadlineReport/ActionStatus
Within 30 days of exitExit destination recorded in HMISCritical
Annual (program year end)APR submission via HMIS extractsAnnual
OngoingHMIS entry within 3 daysAlways
At move-in + annuallyHabitability inspectionAnnual
MonthlyRental assistance disbursement documentationMonthly
  • KEY
    Housing Move-In Date (3.20): Required. Must be entered when client moves into housing โ€” not at enrollment. This is the most commonly missing element for RRH in FL507.
  • KEY
    Income at Entry AND Exit (4.02): Both required. Exit income is used to calculate income growth (SPM Measure 4). Must specify all sources.
  • CHK
    Destination (3.12): Must reflect actual housing situation at exit, not "best guess." Destination 329 (rental, voucher) or 332 (rental, no subsidy) are most common RRH exits.
  • INFO
    Annual Assessment: If enrolled 365+ days, an Annual Assessment must be completed with updated income, benefits, health insurance, and living situation data.

Permanent Supportive Housing (PSH)

CoC Program ยท Long-term housing + services for chronically homeless individuals and families with disabilities ยท Highest-intensity CoC program type

Requirements
Deadlines
Data Quality
Resources
  • REQ
    Chronic Homeless Priority: PSH projects funded through CoC must prioritize chronically homeless individuals. Document CH status at enrollment using HMIS criteria: literally homeless + disabling condition + 12+ months (or 4+ episodes).
  • REQ
    Disabling Condition (3.08): ALL PSH clients must have a confirmed disabling condition documented. This is a program eligibility requirement, not optional.
  • REQ
    Housing Move-In Date (3.20): Must be entered when client moves into housing. Required for SPM. Commonly missing in FL507 audits.
  • REQ
    Annual Assessment: PSH clients must receive an annual assessment update (income, benefits, health insurance, living situation) within 30 days of their anniversary date in the program.
  • CHK
    CE Referral: FL507 PSH placements must come through Coordinated Entry. CE Event record required showing referral, match, and move-in.
  • CHK
    Lease in Client Name: PSH clients must hold their own lease. Program may not be on the lease. Master leasing arrangements have specific HUD documentation requirements.
  • INFO
    Permanent Housing Goal: PSH is "permanent" โ€” there is no planned exit date. Involuntary exits must be documented with reason codes. Returns to homelessness are tracked in SPM Measure 2.
DeadlineReport/ActionStatus
Annual (anniversary)Annual Assessment in HMISCritical
Annual (PY end)APR submissionAnnual
At move-in + annuallyHabitability inspectionAnnual
OngoingHMIS entry within 3 daysAlways
As incurredFinancial draws from HUDOngoing
  • KEY
    Disabling Condition (3.08): Must be "Yes" for all PSH enrollments. If not documented, client may not be eligible. Verify before enrollment.
  • KEY
    Housing Move-In Date (3.20): Must not be blank for any enrolled PSH client who has moved in. Check monthly in ClientTrack for missing dates.
  • KEY
    Annual Assessment (Annual Update): Must be within 30 days of enrollment anniversary. Late or missing annuals are a data quality issue flagged in APR.
  • CHK
    Prior Living Situation (3.917): Must document prior living situation, duration, and times homeless at entry. These drive CH classification in the HMIS.

VA Supportive Housing (VASH)

HUD-VASH Program ยท VA case management + HUD Housing Choice Voucher ยท For homeless veterans with significant service needs

Requirements
Deadlines
Data Quality
Resources
  • REQ
    Veteran Status Confirmed: Client must be a verified veteran (VA-confirmed). One day of active military service qualifies. VA verification is required โ€” not self-report alone.
  • REQ
    VA Case Management: VASH requires enrollment in VA case management services. The VA case manager and HUD voucher are linked โ€” one cannot be provided without the other.
  • REQ
    Disabling Condition (3.08): All VASH clients must have a documented disabling condition. Clinical documentation from VA is preferred.
  • CHK
    Discharge Status: Dishonorable discharge may disqualify client from VA services. Verify discharge status (V1 element). "Other than honorable" is a gray area โ€” escalate to VA.
  • CHK
    HMIS Participation: HUD-VASH projects must enter data in HMIS. The VA case management component is entered separately from the housing component.
  • INFO
    HCV Administration: The housing voucher is administered by the local PHA (Public Housing Authority). In Central Florida, this is typically Orange County Housing.
DeadlineReport/ActionStatus
AnnualVASH Performance Report (VA)Annual
AnnualAPR (HMIS extract)Annual
QuarterlyVA case management documentationQuarterly
OngoingHMIS entry within 3 daysAlways
  • KEY
    Veteran Status (3.07): Must be Yes for all VASH clients. VA-verified, not self-reported only.
  • KEY
    V1 Veteran Information: Branch of service, discharge status required. Dishonorable discharge = potential ineligibility.
  • KEY
    Disabling Condition (3.08): Must be documented as "Yes" for all VASH clients.
  • CHK
    Housing Move-In Date (3.20): Required when client is housed with VASH voucher. Missing dates cause SPM errors.

Projects for Assistance in Transition from Homelessness (PATH)

SAMHSA-funded ยท Outreach and services for adults with serious mental illness who are homeless ยท Formula grant to states, subgranted to local providers

Requirements
Deadlines
Data Quality
Resources
  • REQ
    SMI Documentation: PATH serves adults with Serious Mental Illness (SMI). Mental health diagnosis must be documented in client file. ICD-10 code required for enrolled clients.
  • REQ
    PATH Status (4.14): Must record whether client was enrolled in PATH and if not, why (refused, not eligible, could not locate, etc.). Required HMIS element unique to PATH.
  • REQ
    HMIS Data Entry: All PATH contacts and enrollments must be entered in HMIS. PATH-funded agencies in FL507 must enter data in ClientTrack.
  • CHK
    Annual PATH Report (APR): Not the same as HUD APR. SAMHSA's PATH APR covers contacts, enrollments, services, housing, and outcomes. Due annually to SAMHSA via eGrants.
  • INFO
    Services Covered: PATH funds outreach, case management, mental health services, substance abuse referrals, housing services, and benefits enrollment โ€” not direct housing subsidies.
DeadlineReport/ActionStatus
Annual (Oct 1)SAMHSA PATH APR submissionCritical
QuarterlySAMHSA eGrants progress reportsQuarterly
OngoingHMIS entry within 3 daysAlways
  • KEY
    PATH Status (4.14): Unique to PATH. Must record enrollment reason or reason for non-enrollment. Do not leave blank for any contact.
  • KEY
    Mental Health Disability (4.05E): Must be "Yes" for enrolled PATH clients. SMI is an eligibility requirement.
  • CHK
    Current Living Situation (4.07): Must be documented at each contact. Used to verify literally homeless eligibility.

Supportive Housing Program (SHP)

Legacy HUD Program (now subsumed into CoC Program) ยท TH and PSH components ยท Existing grants continue under original terms; new grants awarded as CoC Program

Requirements
Data Quality
Resources
  • INFO
    Legacy Program: SHP was consolidated into the CoC Program by the HEARTH Act (2009). Existing SHP grants continue under original grant agreements. New projects are awarded under CoC Program rules.
  • REQ
    HMIS Participation: All SHP-funded projects must participate in HMIS. Annual Performance Report (APR) required using HMIS extracts.
  • REQ
    Grant-Specific Terms: SHP grants have specific terms set in the grant agreement. Review your original grant documents. Renewals now follow CoC Program regulations.
  • CHK
    Transitional Housing Rules: SHP TH limited to 24 months. Client must have a housing plan with exit to permanent housing as the goal.
  • KEY
    All UDEs: Same as CoC Program requirements. APR pulls same data as modern CoC APR.
  • CHK
    Housing Move-In Date: Required for all housed clients (TH and PSH).

Housing Opportunities for Persons with AIDS (HOPWA)

HUD CPD Program ยท Housing assistance and supportive services for low-income persons living with HIV/AIDS and their families

Requirements
Deadlines
Data Quality
Resources
  • REQ
    HIV/AIDS Documentation: Client must have documented HIV-positive status or AIDS diagnosis. Medical documentation required. Client may self-certify in certain circumstances โ€” check your grant agreement.
  • REQ
    Income Eligibility: Household income must be at or below 80% AMI. Document income at enrollment and annually.
  • REQ
    CAPER (HOPWA): HOPWA CAPER is separate from ESG CAPER. Due 90 days after program year end. Includes specific HOPWA housing stability and viral suppression outcome measures.
  • REQ
    HMIS Participation: HOPWA-funded projects must enter data in HMIS. HIV/AIDS status (4.05D) is a required element but has heightened confidentiality requirements.
  • CHK
    Housing Stability Plan: Each client must have a housing stability plan updated at least annually. Plan documents housing goal and services supporting stability.
  • INFO
    Confidentiality: HIV/AIDS status is protected health information. HOPWA data in HMIS has additional access controls. Review data sharing agreements and HIPAA compliance.
DeadlineReport/ActionStatus
90 days after PY endHOPWA CAPER submissionCritical
AnnualHousing stability plan updateAnnual
AnnualIncome re-certificationAnnual
OngoingHMIS entry within 3 daysAlways
  • KEY
    HIV/AIDS (4.05D): Required for all HOPWA clients. Heightened confidentiality โ€” access controls in ClientTrack must be configured correctly.
  • KEY
    Income (4.02): Required at entry, annually, and at exit. 80% AMI limit applies. Track all sources.
  • CHK
    Housing Move-In Date (3.20): Required for all housed HOPWA clients.
Homeless Services Network ยท 142 E Jackson Street, Orlando FL 32801 ยท (407) 893-0133 ยท hsncfl.org