This hub provides supporting documents for the HSN IT Strategic Plan (2025–2028). The appendices include detailed information on core systems—such as Salesforce, ClientTrack, Abila/MIP, Padmission, and managed IT services—along with budgets, workflows, and roadmaps. These resources are designed to give board members and funders confidence in HSN’s transparency and accountability, while also offering staff and partners practical guidance on the tools and processes that sustain housing payments, HMIS, CES, and fundraising operations.
Equipment Refresh & Tech Stack Consolidation
Centralized Website & Branding Initiative
Padmission Journey Integration
Internal Training Hub & LMS Evaluation
