About HMIS
The Homeless Management Information System (HMIS) is a secure online database that collects and manages information about people experiencing homelessness and the services they receive. HMIS helps agencies track outcomes, coordinate care, and report data to funders and the community.
The HMIS Data Standards, created by the U.S. Department of Housing and Urban Development (HUD), define what data must be collected, how it’s entered, and how it’s reported. These national standards ensure consistency across all agencies.
Visit HUD HMIS Data Standards
No. HMIS does not provide housing, shelter, or direct services. It is a data system used by partner agencies that provide those services. https://www.hudexchange.info/hmis/guides
The Homeless Services Network of Central Florida (HSN) manages and operates the HMIS for the FL-507 Continuum of Care (CoC).
The HMIS Team manages the database, ensures compliance with HUD standards, provides training and support, maintains data security, and assists agencies with data quality and reporting.
The HMIS Advisory Committee provides guidance on policies, data quality, and system improvements. Members represent partner agencies across the CoC.
Visit the HMIS Advisory Committee Page
Partner agencies across Central Florida that provide housing, shelter, outreach, and supportive services participate in HMIS.
View Participating Agencies
HMIS includes project types such as Emergency Shelter (ES), Transitional Housing (TH), Permanent Supportive Housing (PSH), Rapid Re-Housing (RRH), Street Outreach (SO), and Homelessness Prevention (HP).
View Project Information
CoC FL-507 serves the City of Orlando, Orange County, City of Kissimmee, Osceola County, City of Sanford, and Seminole County in Central Florida.
Agencies and Access
If your agency is a partnering agency with HMIS, you can complete the project request form for any new project needs.
Click here.
An agency liaison must submit a training request. The employee must:
Complete the HMIS 101 New User Training (either live or self-paced).
Sign and submit the HMIS User Agreement.
After the HMIS team verifies completion, the employee will receive their login credentials for the live system.
If interested in becoming an agency liaison, please speak with your supervisor. If approved, take the agency liaison course, sign the agreement, and you will be added to the agency liaison list.
Yes. Agencies can have more than one liaison to help with training requests and user management.
ClientTrack
ClientTrack is the software vendor that provides the platform used by CoC FL-507 for the HMIS. It is developed by Eccovia Solutions.
Click here to login.
Data & Reports
A Data Scorecard measures how accurate, timely and complete an agency’s data is in HMIS. It helps agencies monitor data quality and meet HUD reporting standards. The scorecard is password protected and is only provided to active participants of HMIS.
It is best practice to enter data into the system within 3 days or less. Verify client information at entry and exit and complete all required fields. Run Data Validation Reports regularly.
Please reach out to the HMIS team for your specific reporting needs or concerns. To submit a ticket to the HMIS team, click on the blue support button located at the bottom right of the webpage and choose the support ticket form option.
The HMIS team recommends reviewing your data at least once quarterly.
The Annual Performance Report (APR) is used to report to HUD on projects with Continuum of Care (CoC) funds, while the Consolidated Annual Performance and Evaluation Report. (CAPER) is used to report to HUD on projects funded with Emergency Service Grant (ESG) funds. Both reports are crucial for ensuring compliance with HUD requirements and for providing valuable data for evaluation of the effectiveness of these programs. For more information about APR/CAPERs please consult the video “How to run an APR/CAPER”.
Please consult this training video “How to run an APR/CAPER” for information on running APR/CAPER reports. If you need additional assistance, please submit a helpdesk ticket. To submit a ticket to the HMIS team, click on the blue support button located at the bottom right of the webpage and choose the support ticket form option.
Yes. Agencies may request custom data pulls or dashboards through the Zendesk Helpdesk. Include your program name, date range, and report type.
Submit a Report Request
Training and Support
Agency Liaisons can submit requests through Zendesk Helpdesk or the official Training Request Form on the HMIS website.
Submit a Training Request
The live session runs from 9:00 a.m. to 2:00 p.m. on the 1st and 3rd Tuesday of each month. The Zoom room opens at 8:50 a.m. for check-in.
Yes. You can complete either the live session or the self-paced online version, only one is required for system access.
No. The HMIS Team manages only HMIS related training such as HMIS 101/102, HMIS refresher, and the HMIS reports training. Other HSN University courses are handled by separate departments.
Submit a Zendesk Helpdesk ticket. The HMIS Team will forward your question to the correct department. Once enrolled, you may also email the course instructor listed in your class information.
No, HMIS 101 new user training is hands-on training that requires the use of a laptop or desktop computer.
Submit a Zendesk ticket by visiting the HMIS website (linked below). Once on the webpage navigate to the blue support button at the bottom right of the page and fill out the necessary fields. You can also send an email to the HMIS team at hmis@hsncfl.org.
Visit the Helpdesk
Use the Helpdesk for questions about training, access, data issues, technical problems, or reporting.
Go to the ClientTrack Live Site and click “Forgot Password.” Follow the instructions sent to your registered email. You can also check the HMIS website for the ClientTrack password reset guide. If you have not set up your security question, please submit a ticket to the HMIS team via Zendesk. The form can be found on the HMIS website under the blue support button located at the bottom right of the webpage.
Your Agency Liaison must submit a Training Request. Each new user must:
Complete the HMIS 101 New User Training (live or self-paced).
Sign and submit the HMIS User Agreement.
Once verified, the HMIS Team will issue login credentials for the live system.
Yes. Agencies can designate more than one liaison to help manage training requests and user access, as well as facilitating communication with the HMIS team.
